This organization makes us efficient and reactive to your needs for assistance. In addition, our 150 Gravotech technicians and those of our partner distributors are present in more than 50 countries to bring the necessary on-site support to the use of our solutions.įor each of your enquiry, we bring you a local support in your language in more than 50 countries where we have established presence directly and with our distribution partners.Įach of these local teams can in turn get support from a regional competence center close to our production locations and in direct link with our group international support based in France, in close connection to our R&D center.

Give you access to experts trained on your applications.

Ship spare parts within Day+1 lead time.

Ensure the availability of backup machines in case yours becomes unavailable.

Offer hotline technical support with extended business hours.

Secure quick repairs in compliance with our group quality standards.

We have created international repair and technical hubs to gather all the technical skills and competencies together. We make every effort to adapt our service levels and benefits to your expectations

We therefore focus the development of our service offer to secure and maximize your use of our solutions.Īs your needs may differ, depending whether you are in manufacturing, leading the network of retail shops of a famous brand or an independent entrepreneur expert in your activity. Your satisfaction and the service continuity of your operations are our first priorities.

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